We recommend you use an address where there will be someone to receive the delivery. For many people, this will be a work address.
However, if you are out, the normal procedure is for the delivery service to leave a "While You Were Out" card. You can then collect from a depot or re-arrange delivery for a time that suits you.
Oliver Bonas does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage, with a neighbour) we cannot accept responsibility, if you fail to receive your parcel.
If you have ordered using Next Day Delivery, a signature is required. If there is no one available to sign, you will be able to rearrange delivery at a convenient time for you.
Source - https://www.oliverbonas.com/about-us/dispatch-delivery
Our customer service is always there to help you out. The customer service numbers provided in the website will let you speak to our customer service executives. They will help you in all respect regarding your purchased products.
Your order will ship out within a week of your order date—usually within just a few days. Shipping time will depend on the individual store and the shipping destination.
The delivery process is a bit lengthy only for the international products because it gets you the products of all over the world. We get you the products of Germany, USA, Australia, Russia, Hong Kong, England, South Europe and many other countries. Our aim is to satisfy your demands with full dedication. It takes only 15 to 30 days for the delivery of such unique international products.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You must obtain a Return Authorization number within 7 days from the date of delivery before shipping your item back, or your return will not be accepted.
To obtain a Return Authorization number please email firstname.lastname@example.org. Returns must be received within 7 days of when the return authorization number was issued to you. After 7 days the Return Authorization number will become void, and the return will be rejected.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We advise you to use reasonably good courier provider with tracking facility to return the good. we (Avanjay) are not responsible for Non-receiving of Returned Products.
Late or missing refunds (if applicable)
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift g